Our terms of use
Welcome to LUVOMI. These Terms & Conditions govern your use of our website and the purchase of products through our online store. By accessing or using our website, you agree to be bound by them.
Last updated: June 2026About LUVOMI
LUVOMI is a healthcare and mother & baby care brand offering products through its website (luvomi.com) and authorized sales channels.
Acceptance of terms
By using this website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of them, please do not use our website.
Products and availability
We strive to keep all product descriptions, images, pricing, and availability accurate. However, we reserve the right to modify product information without notice, discontinue products at any time, limit quantities, and refuse or cancel orders when necessary.
Pricing and payments
All prices are in AED (UAE Dirham) unless otherwise stated, and may change without prior notice. Payment must be completed before an order is processed and shipped. Accepted payment methods may include credit and debit cards, Apple Pay, Tabby, and other approved methods available at checkout.
Orders
After placing an order, you will receive an order confirmation email. LUVOMI reserves the right to reject or cancel any order, limit quantities purchased, and verify customer information before processing. If payment has been received for a cancelled order, a refund will be issued.
Shipping and delivery
We aim to process and dispatch orders promptly. Delivery times are estimates and may vary depending on delivery location, courier services, public holidays, and unforeseen circumstances. LUVOMI is not responsible for delays caused by third-party delivery providers.
Returns and refunds
Returns and refunds are subject to our Refund Policy. For hygiene and safety reasons, certain products may not be eligible for return unless defective or incorrectly supplied. Please refer to our Refund Policy for full details.
Customer accounts
You are responsible for keeping your account credentials confidential. You agree to provide accurate information, keep your login details secure, and notify us immediately of any unauthorized account activity. LUVOMI is not liable for losses resulting from unauthorized use of your account.
Intellectual property
All content on this website, including logos, images, product descriptions, graphics, text, and designs, is the property of LUVOMI and is protected by applicable intellectual property laws. No content may be copied, reproduced, distributed, or used without prior written permission.
Prohibited use
You agree not to use the website for unlawful purposes, attempt unauthorized access to website systems, upload malicious software or code, interfere with website operations, or use website content without authorization.
Limitation of liability
To the maximum extent permitted by law, LUVOMI shall not be liable for indirect damages, consequential losses, business interruption, loss of profits, or data loss arising from website use or product purchases. Our total liability shall not exceed the amount paid for the relevant product.
Product information disclaimer
LUVOMI products are intended for their specified purposes only. Information on this website is for general informational purposes and should not replace professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional regarding medical concerns.
Privacy
Your use of this website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of information as described in it.
Changes to terms
LUVOMI reserves the right to update or modify these Terms & Conditions at any time. Changes become effective immediately upon publication on this website.
Governing law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes arising from the use of this website shall be subject to the jurisdiction of the UAE courts.
Questions about these terms?
For any questions regarding these Terms & Conditions, please contact us.
