Shop with confidence
At LUVOMI, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
7-day returns
Return eligible items within 7 days of delivery
Report in 48 hours
For damaged, defective or incorrect items
Refund in 5–10 days
To your original payment method
Easy replacements
For defective, damaged or wrong items
Can I return my item?
Products may be returned within 7 days of delivery if they meet the following conditions.
Damaged, defective or incorrect
The item you received is damaged, defective, or not what you ordered.
Unused & unopened
The product is unused, unopened, and in its original packaging.
Proof of purchase
You provide your order number or invoice.
For your hygiene & safety
The following items cannot be returned or refunded unless they arrive damaged or defective:
Damaged or incorrect
Received a damaged, defective, or incorrect item? Contact us within 48 hours of delivery with:
Our team will review your request and arrange a replacement or refund where applicable.
Refund process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method. Processing may take 5–10 business days, depending on your bank or payment provider.
Exchange policy
We only replace items if they are:
Shipping costs
Shipping charges are non-refundable unless the return is due to our error.
Customers are responsible for return shipping costs unless the product is defective or incorrect.
Order cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation may not be possible.
Need help with a return?
For returns, refunds, or order-related inquiries, we're happy to help.
