Introduction

Welcome to LUVOMI (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (luvomi.com), purchase our products, or interact with our services. By using our website, you agree to the collection and use of information in accordance with this policy.

Information we collect

Personal information you voluntarily provide, including your full name, email address, phone number, billing and shipping addresses, payment information, account login details, order and purchase history, and information submitted through contact forms.

Automatically collected information when you visit our website, including your IP address, browser type and version, device information, operating system, pages visited and browsing activity, date and time of access, and referring website information.

How we use your information

We use the information we collect to process and fulfill orders, provide customer support, manage your account, send order confirmations and updates, improve our website and services, respond to inquiries and requests, prevent fraud and unauthorized activities, comply with legal obligations, and send promotional communications (with your consent).

Cookies and tracking technologies

Our website uses cookies and similar technologies to remember your preferences, maintain login sessions, analyze website traffic, improve website functionality, and support marketing and advertising activities. You may disable cookies through your browser settings; however, some website features may not function properly.

Payment information

Payments made through our website are processed securely through trusted third-party payment providers. LUVOMI does not store complete payment card information on its servers.

Sharing of information

We do not sell, rent, or trade your personal information. We may share your information with payment service providers, shipping and delivery partners, website hosting and technology providers, analytics and marketing service providers, and government authorities when required by law. All third-party service providers are required to protect your information and use it only for authorized purposes.

Data retention

We retain personal information only as long as necessary to fulfill orders and customer requests, comply with legal obligations, resolve disputes, and maintain business records. Customer account information may be retained until the account is deleted or as required by applicable laws.

Your rights

Depending on applicable laws, you may have the right to access your personal information, correct inaccurate information, request deletion of your data, restrict or object to processing, request a copy of your information, and withdraw consent for marketing communications. To exercise these rights, please contact us using the details below.

Data security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of transmission over the internet is completely secure.

Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those external websites, and we encourage you to review their privacy policies.

Children’s privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to this privacy policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.