Last Updated: June 2026
At LUVOMI, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund and return policy below.
Eligibility for Returns
Products may be returned within 7 days of delivery if:
- The item received is damaged, defective, or incorrect.
- The product is unused, unopened, and in its original packaging.
- Proof of purchase (order number or invoice) is provided.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or refunded unless they arrive damaged or defective:
- Pregnancy Test Kits
- Ovulation Test Kits
- Breast Pumps that have been opened or used
- Personal care and hygiene products
- Consumable healthcare products
- Products with broken seals or opened packaging
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Product photos
- Description of the issue
Our team will review the request and arrange a replacement or refund where applicable.
At LUVOMI, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund and return policy below.
Eligibility for Returns
Products may be returned within 7 days of delivery if:
- The item received is damaged, defective, or incorrect.
- The product is unused, unopened, and in its original packaging.
- Proof of purchase (order number or invoice) is provided.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or refunded unless they arrive damaged or defective:
- Pregnancy Test Kits
- Ovulation Test Kits
- Breast Pumps that have been opened or used
- Personal care and hygiene products
- Consumable healthcare products
- Products with broken seals or opened packaging
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Product photos
- Description of the issue
Our team will review the request and arrange a replacement or refund where applicable.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Processing may take 5–10 business days, depending on your bank or payment provider.
Exchange Policy
We only replace items if they are:
- Defective
- Damaged during delivery
- Incorrectly shipped
Shipping Costs
- Shipping charges are non-refundable unless the return is due to our error.
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.
Contact Us
For returns, refunds, or order-related inquiries, please contact:
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Processing may take 5–10 business days, depending on your bank or payment provider.
Exchange Policy
We only replace items if they are:
- Defective
- Damaged during delivery
- Incorrectly shipped
Shipping Costs
- Shipping charges are non-refundable unless the return is due to our error.
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.
Contact Us
For returns, refunds, or order-related inquiries, please contact: